This policy explains when you can get your money or credits back on VibeOven. Payments are processed by Dodo Payments, our Merchant of Record.
Failed generations
If a generation fails or times out, the credits it used are returned to your balance automatically. You do not need to contact us.
Unused credit packs
You can request a full refund of a credit pack within 14 days of purchase, as long as none of the credits from that pack have been used.
Unsatisfactory results
AI output varies. If a successful generation is clearly broken or unusable, email support@vibeoven.com within 14 days with the date of the generation and we will review it. We may return the credits or refund the purchase at our discretion.
What happens to credits after a refund
When a purchase is refunded, any credits remaining from that purchase are removed from your balance. Credits already used are not charged again.
How to request a refund
Email support@vibeoven.com from your account email with your order details, or reply to your Dodo Payments receipt. Approved refunds go back to the original payment method. Banks usually take 5–10 business days to show the refund.
Consumer rights
This policy does not affect any rights you have under the consumer law of your country. EU and UK users: the 14-day refund for unused credit packs above applies regardless of any statutory withdrawal right. Once you start using credits from a pack, the digital content has been supplied and the statutory withdrawal right for that pack may no longer apply.